Shipping policy
Thank you for choosing our online store for your shopping needs. We are dedicated to providing you with a seamless and reliable shipping experience. Please review our shipping policy below for details on how we handle shipping and delivery.
Shipping Zones: We currently offer shipping services within France and Europe, we do also provide international shipping from our location based in Paris, France.
Processing Time: Once your order is placed, please allow 1-2 business days for processing. During peak periods or promotional events, processing times may be slightly longer.
Shipping Methods: We work with reputable shipping carriers to ensure timely and secure delivery of your orders. The available shipping methods will be displayed during the checkout process, and you can choose the one that best suits your needs.
Shipping Costs: Shipping costs will be calculated based on the total weight of your order and the shipping destination. The exact shipping cost will be displayed during the checkout process before you complete your purchase.
Estimated Delivery Time: The estimated delivery time will depend on the shipping method selected and the destination. Typically, orders are delivered within 2-6 business days from the date of shipment. Please note that these are estimated times and delays may occur due to unforeseen circumstances or factors beyond our control.
Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment through the carrier's website.
Address Accuracy: Please ensure that you provide accurate and complete shipping information during the checkout process. We will not be held responsible for any delays or misdeliveries caused by incorrect or incomplete address details provided by the customer.
Order Modifications and Cancellations: Once an order has been placed, modifications or cancellations may not be possible. If you need to make any changes, please contact our customer support team as soon as possible, and we will do our best to assist you.
Damaged or Lost Packages: In the rare event that your package is damaged or lost during transit, please reach out to our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.
If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to contact our customer support team at contact@mariavelychko.com. We are here to help!